To communicate with its workforce, the Henry Ford Health System (HFHS), a US health provider, set up a HFHS Communication System under a System Communications (SC) team with the mandate to evaluate, design and improve communication approaches. The SC team used a Communicators’ Roundtable, comprised of Business Unit Chief Communication Officers, to plan and execute communications. Consistent messages were integrated into communications to all key workforce segments in all Business Units. To ens...

BPIR Categories

2.5.1 Communicate policies & strategies
8.2.1 Leaders communicate with employees
10.4.4 Manage internal information & knowledge sharing

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