Senior leaders at the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), used a range of communication methods to inform and engage the workforce. Email was utilized routinely to maintain contact with a large number of virtual employees. Organisational performance updates were communicated to employees via the "Studerville Updates." A "Weekly What's Going On" from the Coaching Division kept virtual coaches ap...

BPIR Categories

9.7.2 Provide mechanisms for internal communication
8.2.1 Leaders communicate with employees

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