To facilitate cooperation and skill sharing the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), enhanced its internal communication processes. MHS’ Servant Leadership Philosophy emphasised effective information flow and two-way communication with partners as an essential quality of an effective leader. Leaders made daily rounds and practised an open-door policy. Department orientation plans conveyed informat...

BPIR Categories

8.2.1 Leaders communicate with employees
9.7.2 Provide mechanisms for internal communication
9.7.1 Encourage employee involvement and feedback

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