To communicate the changes to staff resulting from its major change programme the Norfolk County Council, a UK local authority, launched "Norfolk Forward" (NF) in 2009.The NF brand covered 99 change projects and was promoted during four road shows, which were streamed live to staff PCs and podcasts were made available on the specially-created NF…

BPIR Categories

9.7.2 Provide mechanisms for internal communication
9.6.2 Manage employee satisfaction
14.3.2 Implement an improvement approach/method/technique
15.1.1 Strategy success measures & performance indexes

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