Xansa is an international business support and consultancy organisation that faces the challenge of retaining internal communication channels while employees can be working at clients' workplaces. Face-to-face communication is the most valuable as it provides understanding rather than just information. This is achieved through meetings and dialogue. Since many employees are based on client sites, managers hold monthly meetings where all team members present information and discuss issues, these ...
BPIR Categories10.4.4 Manage internal information & knowledge sharing
10.4.3 Prepare & distribute publications
14.1.6 Communicate and use analysis findings
9.7.1 Encourage employee involvement and feedback