Marsh's main communications channels are email, printed magazines, the intranet, and team meetings. Feedback from employees revealed a demand for better understanding of the organisation's aims and values. This initiated a road show involving the CEO and the 20-strong European leadership team visiting 12 cities in 11 countries to address 2500 senior managers. In addition…

BPIR Categories

10.1.2 Conduct specific info/KM needs assessments
10.4.4 Manage internal information & knowledge sharing
10.4.3 Prepare & distribute publications
10.2.2 Acquire & collect information/knowledge

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