At Coca-Cola Company’s Engineering Development Center (EDC) in Atlanta a newsletter was used to overcome challenges associated with implementing a quality initiative. The newsletter was established to provide basic technical information on statistical process control (SPC) and then the content was expanded with the intention to: 1) motivate employees - the newsletter recognised employees that…

BPIR Categories

9.7.2 Provide mechanisms for internal communication
8.2.1 Leaders communicate with employees
9.2.4 Communicate objectives/goals & metrics
14.3.1 Create commitment for improvement
14.3.6 Provide ideas management & innovation processes

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