Medrad Inc a US manufacturer and distributor of high tech medical devices used an Inverted Triangle model with the CEO at the bottom through various support structures/staff to Customers at the top. The model illustrated Medrad’s emphasis on creating a culture of open communication and high performance. Within the organisation, two-way communication occurred through the Advisory Board, leadership meetings, cross-functional team participation, staff meetings, and leader participation in employe...

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9.7.2 Provide mechanisms for internal communication

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