Internal Communications Strategy improvements in a bank

Barclays Group conducted its first group-wide opinion survey in 1999, a process that is now repeated every 18 months. The first survey discovered concerns from employees about the quality of corporate communication within the organisation. Armed with this feedback, various initiatives have been created to help engage employees and keep them better informed. These include discussion forums held by Barclay's Chief Executive at different sites throughout the UK. At divisional level, the senior mana...

BPIR Categories

9.6.1 Survey/assess employee satisfaction/morale
8.2.1 Leaders communicate with employees
10.4.4 Manage internal information & knowledge sharing
9.7.1 Encourage employee involvement and feedback
9.8.1 Manage labour-management relationships.