In 1994, a US based multi-national automobile manufacturer implemented a suggestion programme in five of its units located in Brazil, Mexico, Portugal, United States and Canada. The development of the programme involved six elements: process design, administration, training, promotion and marketing, management commitment, and rewards. The company viewed the scheme as a critical element of its quality improvement strategy and as an example of a "best practice" that could travel across its differe...

BPIR Categories

9.7.1 Encourage employee involvement and feedback
10.2.2 Acquire & collect information/knowledge

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