In-Stock rate results at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, showed excellent performance levels and a beneficial trend sustained over time for this difficult measure in its industry where manufacturers had difficulty supplying products subject to “panic buying” when political situations affected the industry. MW leveraged key supplier relationships, created an Order Follow-up Process, and completed a re-engineering acti...

BPIR Categories

6.2.4 Purchase materials & supplies
6.3.2 Provide the service
15.6.9 Delivery of products

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