To enable its meeting of performance targets Destiny Wireless plc, a world leader in the business market for the delivery of digital pen and paper technology, relied heavily on the skills and organisation of its people. Over a 15 month period the company set out to achieve the Investors In People (IIP) standard and involved every department and all staff. Clear KPIs were developed, a KPI cascade process linked everything together in an open and transparent way, and every department had five or s...
BPIR Categories9.5.1 Develop performance management approach
14.1.1 Design & deploy performance measurement system
9.7.1 Encourage employee involvement and feedback