Valenite Incorporation, a US cutting tool manufacturer (Madison Heights, Michigan), went through a tremendous transition in 1993. In September 1993, an initiative based on the concept of Total Quality Leadership was launched. In December 1993, Valenite personnel set out to achieve ISO 9000 registration for its 14 sites. The goal, to finish the effort in 500 days, was met in just 398 days. Two reasons why Valenite went for ISO 9000 registration were: 1. To meet customer demands, and 2. To establi...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
5.5.5 Implement systems for managing production/delivery
3.6.1 Manage product/process/service development
5.5.3 Improve process/product performance

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