The Department of Facility Management, Sanofi Research Centre, Winthrop Ltd, Alnwick, decided to adopt ISO 9000 to be able to deal with the anticipated increased attention from the regulatory authorities. The department identified four basic principles: everyone commits to the departmental aim and to the service principles, understands and specifies customer needs, and be able…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance
4.2.3 Confirm specific service requirements
11.6.3 Manage facilities

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