ISO 9000 certification became a top priority for Ryan Transportation Group when two of its largest customers, Ford and General Motors, began requiring all their suppliers to become certified by December 1998. Although ISO 9000 was originally designed for a manufacturing context, it can be adapted to a service organisation. Once the company defined what it did (on-time delivery of freight) it had to logically work out the processes in the organisation that contributed to this goal. Ryan Transport...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.1.1 Plan key production & delivery processes
3.6.1 Manage product/process/service development
6.4.1 Improve process/service performance

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