ISO 9000 certification became a top priority for Ryan Transportation Group when two of its largest customers, Ford and General Motors, began requiring all their suppliers to become certified by December 1998. Although ISO 9000 was originally designed for a manufacturing context, it can be adapted to a service organisation. Once the company defined what…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.1.1 Plan key production & delivery processes
3.6.1 Manage product/process/service development
6.4.1 Improve process/service performance

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