In 2001 Mesa Products Inc, a US manufacturer of cathodic protection systems combined ISO 9001 and the Baldrige criteria to drive for performance excellence. The company developed strategic goals. introduced a quality policy and used competitor benchmarking and lean and Six Sigma tools to define, measure, analyse, improve and control strategy. Performance metrics were customised…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.3.3 Implement an org-wide continuous improvemnt program

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