To achieve ISO 9001 certification, Experian Marketing Services (EMS), the marketing services group for Experian, the credit reporting giant: 1. Set up a business management group to meet monthly with an ISO 9001 management representative. 2. Created a road map to achieve certification and performed a gap analysis. 3. Documented and created metrics for over 100 processes and procedures to be implemented across five US locations. 4. Created a quality manual and a quality policy, which became the c...

BPIR Categories

6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

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