Moudon District Hospital located in the French-speaking part of Switzerland obtained ISO 9001 certification in 1998 after an 18 month project. In autumn of 1995 key players (the nursing manager and the new managing director) agreed to implement quality management in the hospital. Ten mixed groups of 12 staff from different departments were formed. The…

BPIR Categories

14.3.1 Create commitment for improvement
14.3.2 Implement an improvement approach/method/technique
6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance
2.3.1 Identify, plan & map key processes
8.2.5 Leaders review org performance/capabilities

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