Following quality shortfalls identified by a 1995 quality evaluation programme conducted by a major customer, Chic Fashions, a Canadian privately-owned clothing manufacturer, recognised the difference between product quality and a quality system and decided they should base their quality programmes around ISO 9001. A quality engineer was employed with the task of implementing ISO 9001, process mapping provided a platform for numerous innovative improvement initiatives, and all process informatio...

BPIR Categories

10.3.2 Establish quality standards and controls.
2.3.1 Identify, plan & map key processes

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