CTA desired ISO certification and a Quality Management System (QMS) to provide confidence to: 1.) Management and staff 2.) Internal/external customers 3.) Funding partners To achieve these goals CTA reengineered key business processes involving rigorous standardised project definition processes and the close collaboration with operating and maintenance departments. A Web based project management system was implemented enabling highly effective communications and control. CTA's certification proc...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.5 Reengineer business processes & systems

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