To ensure continued availability of technology resources in the event of an emergency, Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, deployed multiple layers of redundancy. These included: 1) Short-term: Uninterruptible Power Supplies (UPS) protected all network switches, servers, and phones, providing consistent service…

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12.6 Implement emergency response programs

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