Nationwide used ITIL procedures as a foundation for developing an enterprise-wide IT capacity management system. The ITIL procedures helped to facilitate the creation of a common language across the organisation and in the implementation of current best practices. Nationwide commenced this project by examining the experiences of other organisations and then chose to comply with…

BPIR Categories

10.1.3 Plan information/knowledge management systems.
10.3.2 Establish quality standards and controls.
10.5.2 Manage information technology facilities.

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