To maintain hardware and software security, reliability and user-friendliness, Hill Country Memorial, a US community hospital and winner of the 2014 Baldrige National Quality Award, used several integrated processes, reviewed annually for effectiveness. These processes included a hardware life-cycle planning process, systematic checks and balances to maintain software reliability. 24/7 IS support, redundancy technology and nightly system backups, and regular internal audits to monitor system use...

BPIR Categories

10.5.1 Test, evaluate & maintain software & hardware
10.3.1 Establish systems security strategies & levels
10.3.3 Data availability in emergencies

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