The reliability of Management Information Systems at the City of Fort Collins, Texas, USA, a 2017 Baldrige National Quality Award recipient, was ensured via a number of processes, including: 1) Negotiating a “Service Level Agreement” across the City’s line of business that sets expectations for cycle time by types of activity and creates a schematic…

BPIR Categories

10.3.1 Establish systems security strategies & levels
10.2.1 Establish info/knowledge management systems
10.5 Manage information technology

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