To ensure hardware reliability at Don Chalmers Ford (DCF) a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, maintenance agreements were in place for the hardware mainframe, Dealer Management System (DMS) and desktops. Software reliability was ensured by backing up the system every weeknight and updating software with revisions…

BPIR Categories

10.5.1 Test, evaluate & maintain software & hardware

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