IT Management at the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), used outsource expertise and selected IT employees to keep current with partner and SG software demands. Technology planning and systems and trend monitoring, employee and partner feedback, industry scans regarding information management and technology and vendor-supplied system and software development upgrades and patches were used to k...

BPIR Categories

10.5.2 Manage information technology facilities.
10.5.1 Test, evaluate & maintain software & hardware

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