To manage IT Security, Pro-Tec Coating, a US coated sheet steel provider and winner of the 2007 Malcolm Baldrige National Quality Award, addressed system reliability at three computing levels (Embedded and PLC controller, Supervisory process control, and Mainframe and business systems) by scheduled outages with warm hardware backups for critical systems. System security was controlled using login IDs and passwords for authorised users. To ensure organisational knowledge systems were available in...
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