The Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, worked closely with its suppliers to ensure their products were contributing to overall CSSD performance. CSSD’s online curriculum provider provided CSSD staff hundreds of hours of Professional Development, both onsite and over the web, since implementation in 2012. Since 2012, CSSD’s server uptime results demonstrated excellent performance when measured against a Baldrige Awar...

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15.6.10 Information, knowledge management, & IT

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