Server Uptime at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, measured the ability of the IT department to have server availability 24/7 in order to support business operations. Against an internal target of 100% availability MTS achieved 100% each year from 2012 to 2015 YTD....

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.