The Nationwide IT department began working towards consistent management processes and to significantly increase its service availability in 2002. Through its implementation work the organisation discovered the importance of balancing change management efforts proportionally across people, processes and technology. As a result in 2005 Nationwide slowed down its ITIL processes rollout to consolidate the existing…

BPIR Categories

10.5.2 Manage information technology facilities.
14.3.6 Provide ideas management & innovation processes

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