Annual employee satisfaction surveys at The Army Armament Research, Development and Engineering Centre (ARDEC), a US military research and manufacturing facility and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), revealed that ARDEC met or exceeded American Productivity and Quality Centre (APQC) and Best-In-Class benchmarks for employee job satisfaction for the years 2005-2006. In 2005 ARDEC achieved an 88% result compared to the APQC benchmark of 70% and the Bes...

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction
15.6.14 Benchmarking/performance measurement/survey design

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