An AACSB-accredited (American Assembly of Collegiate Schools of Business) school of business housed in a medium-sized (8,500 students) state university in the south-eastern USA implemented a nine-step continuous improvement process through three faculty teams. Members of the teams elected a new chairperson annually. The areas to be improved were curriculum development, strategy statement development, and student relations. The latter area was served by a team led by a facilitator with knowledge ...

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14.3.3 Implement an org-wide continuous improvemnt program

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