Pitcher Insurance Agency was built around the concept of developing and maintaining partnership type relationships with medium-sized business clients. The key to the agency's success was its specific focus on certain niche industries, namely - metal workers, manufacturers, service industries, the hospitality industry, and wholesalers/distributors. The Agency was built around what the Japanese call Kaizen or continuous improvement, which was seen as vital as because of its narrow focus; continual...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
2.2.2 Select relevant markets

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