A Kaizen system was designed and installed in Godrej Soaps Limited, Bombay, as a part of a TQM (total quality management) exercise. Detailed studies were carried out by collecting extensive data over a period of 23 months and by using statistical methods to understand the dynamics in the Kaizen process. The aim of the exercise was to measure the inputs, outputs, and variables of Kaizen and to look at how these contribute to the implementation of TQM in an organisation. During the 23 month period...

BPIR Categories

5.5.3 Improve process/product performance
14.3.3 Implement an org-wide continuous improvemnt program
9.7.1 Encourage employee involvement and feedback

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