Kaizen within a joint surgery hospital

Bone & Joint Hospital, one of the 40 Best America’s Hospitals in the 1995 US News and World Report, started its quality improvement journey in 1992. Its opportunity for Improvement (OFI) programme was run by the hospital’s continuous quality improvement (CQI) team. OFI employs a computerised database for tracking and trending input data. The hospital performed the fourth largest volume of joint replacement procedures for Medicare patients in the US with a mortality rate of 0.54% (half that o...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
6.4.1 Improve process/service performance