SmithKline Beecham (SKB), a global healthcare and pharmaceuticals firm, developed a culture focussed on two key dimensions, one dealing with organisational and employee behaviour and the other with work practices. The first addressed four key HC drivers identified in Watson Wyatt's Human Capital Index: Recruiting Excellence, Clear Rewards and Accountability, Collegial and Flexible Workplace, and Communications Integrity, and included nine practices designed to reinforce five values: 1) To achiev...

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9.1.3 Develop human resource strategy

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