Bristol Tennessee Essential Services (BTES), a US utilities plus company and 2017 m Baldrige National Quality Award recipient, built its Key Success Factors (KSF) of reliability, safety and financial into the BTES culture for over 30 years, and in 20078 BTES set” the KSF to the things that were most important to BTES to succeed.…

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.3 Set performance targets.
14.1.2 Select and align measures.

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