To evaluate training and education effectiveness at an individual and organisational level, the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), used the Kirkpatrick model. Training effectiveness was measured at any of the following levels: 1) participant reaction to the program; 2)…

BPIR Categories

14.1.1 Design & deploy performance measurement system
9.5.2 Manage team performance
9.5.1 Develop performance management approach
9.4.3 Deliver education and training

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