The Development Centre (DC) at Southcentral Foundation (SCF), An Alaska Native non-profit healthcare organisation and 2017 Baldrige National Quality Award recipient, systematically evaluated the effectiveness and efficiency of its learning systems. Staff evaluated each course they take. The DC team gathered and analysed feedback to identify Opportunity for Improvement (OFI) and to revise courses when…

BPIR Categories

9.4.3 Deliver education and training
9.4.2 Develop education and training programs.

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