To help employees gather and make more efficient use of vast amounts of business information Accenture, a US based global consulting and technology services company, created a knowledge management system called The Knowledge Exchange. It was anticipated the exchange would increase operating efficiency as well as overall productivity. To measure its effectiveness business impact and ROI were assessed across time and groups. The exchange delivered an overall benefits-to-cost ratio of 20:1. Given ...

BPIR Categories

10.4.4 Manage internal information & knowledge sharing

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