Knowledge management and transfer in a public service organisation

As a result of organisational changes and changing workforce demographics, agencies of the Commonwealth of Pennsylvania, a US state government, lost valued history and cultural norms. To identify, capture and distributing organisational knowledge the commonwealth: 1. Created a website to assist its agencies with their knowledge management and transfer efforts. 2. Documented its core business processes, engaged in business or corporate storytelling, cross-trained, job shadowed, mentored, shared b...

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
9.3.6 Restructure & rightsize workforce