The Singapore National Library Board (NLB), winner of the 2011 Singapore Quality Association Business Excellence Award, leveraged knowledge management to deliver its organisational strategy. An Information Management Framework was developed and information and knowledge was classified into 4 categories: 1) Planning, Strategy & Performance; 2) Innovation & Continuous Improvement; 3) Public, Patron, Peer & Partner…

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.1.3 Plan information/knowledge management systems.

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