Dairy Farm Singapore (DFSG), winner of the 2009 Singapore Quality Association People Excellence Award, built its KM systems and capabilities to improve performance and enhance competitiveness and growth. Strategic level information captured included business performance, customer satisfaction, employee satisfaction, inventory and shrinkage control. Operation-level information captured included out-of-stock situation, mystery shopper results, operations audits etc.…

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.2.2 Acquire & collect information/knowledge
10.4.4 Manage internal information & knowledge sharing

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