Knowledge Management at a quality award winning emergency services provider

The Singapore Civil Defence Force (SCDF), an emergency services provider and winner of the 2005 Singapore Quality Award, established an Information Management Framework that detailed its knowledge management processes: 1. Information Selection - Departments collected and categorised Structured information in the form of analysed, documented and indexed data, and Unstructured information in the form of…

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.4.4 Manage internal information & knowledge sharing