The Singapore Civil Defence Force (SCDF), an emergency services provider and winner of the 2005 Singapore Quality Award, established an Information Management Framework that detailed its knowledge management processes: 1. Information Selection - Departments collected and categorised Structured information in the form of analysed, documented and indexed data, and Unstructured information in the form of…

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.4.4 Manage internal information & knowledge sharing

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