The Singapore Public Utilities Board (SPUB), a statutory water board and winner of the 2008 Singapore Quality Award, developed a knowledge management framework to provide management and staff with the information to drive planning, day-to-day management and the organisational improvement. The framework included processes to solicit feedback from users and management for improvements, establish sources…

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.4.4 Manage internal information & knowledge sharing

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