The long-term sustainability of Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, was seen as dependent on managing and growing its knowledge assets. HCM captured knowledge from stakeholders including the workforce, patients, suppliers, and the community, etc. Information was captured through sources including performance data, patient and workforce surveys, advisory groups, community needs assessment, etc, and stored in electronic syste...

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.4.4 Manage internal information & knowledge sharing
10.4.5 Manage external information & knowledge sharing

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