Daily operations data was essential to the management of Freese and Nichols (F&N), a US provider of engineering services and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector). Client, staff and projects data was maintained in the BST (a primary software vendor) and Integrated Sales System (ISS) databases. Data was accessed…

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
10.2.2 Acquire & collect information/knowledge

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