Information platforms and channels at the Singapore Immigration & Checkpoints Authority (ICA), a government agency and winner of the 2015 SPRING Singapore Quality Award, addressed four broad categories - process, people, innovation and service excellence. Knowledge content was harvested from case details and experiences from planning, operations and process reviews and improvements, and each type of information collected had a content owner responsible for its maintenance. Information was docum...

BPIR Categories

10.1.4 Select information technologies

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