The primary means to capture and share workforce knowledge at Southcentral Foundation (SCF), an Alaska Native nonprofit healthcare organisation and winner of the 2011 Malcolm Baldrige National Quality Award, was the intranet, available to all employees. The intranet contained a wide range of data and information to support employee performance, and included links to all…

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.4.4 Manage internal information & knowledge sharing
9.7.2 Provide mechanisms for internal communication

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