To manage information and organizational knowledge, Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, relied on electronic means as well as personal communication. The Strategic Thinking Process (STP) and the Operational Management Process (OMP) systems worked together to synthesize information and turn it into knowledge used to innovate and manage the work systems and processes. MTS collected informatio...

BPIR Categories

10.2.1 Establish info/knowledge management systems

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